Shipping Policy

Effective date: October 14, 2026

This Shipping Policy applies to orders placed through aurasystemspro.com.

Processing Time

Orders are normally processed and dispatched within 2–3 business days after payment is confirmed.

Orders placed on weekends or public holidays begin processing on the following business day.

Processing may take longer during promotions, holidays, high-volume periods, or payment verification reviews.

Estimated Delivery Time

After dispatch, the estimated delivery period is 20–45 calendar days.

This is an estimated period and not a guaranteed delivery date. Delays may result from carrier capacity, customs, weather, public holidays, remote locations, incomplete addresses, or other circumstances outside our reasonable control.

Tracking Information

Customers may email matantos24617@outlook.com with their order number to request a tracking number or assistance with shipment updates.

Tracking may take several business days to become active after dispatch.

Lost or Missing Parcels

If a parcel is shown as lost, or the 45-day estimated delivery period has passed without delivery, contact matantos24617@outlook.com.

Please provide your order number, full name, shipping address, and available tracking information.

After reviewing the carrier record, we will arrange a replacement shipment or another appropriate solution.

Damaged Deliveries

If a package arrives damaged, retain the product and packaging and contact us promptly.

Please provide photographs of the product, shipping package, and shipping label so we can review the issue.

Shipping Fees and Taxes

Orders over US$30 qualify for free standard shipping.

Optional expedited or premium delivery charges will be displayed before payment.

Customers are not charged separate taxes, customs duties, or import fees by aurasystemspro for eligible orders. Applicable charges included in our checkout arrangement are covered where required.

Address Accuracy

Customers are responsible for checking their shipping address before placing an order.

Contact us as soon as possible if the address is incorrect. Address changes cannot be guaranteed after processing or dispatch.

A replacement shipment caused by an incorrect or incomplete customer-provided address may require additional shipping charges where permitted by law.

Shipping Contact

Shipping and tracking questions should be sent to matantos24617@outlook.com.